Refunds & Returns Policy

This policy describes how Offshore Mercantile handles payments and refunds for its professional services.

Scope

Our services are professional services (company formation, banking introductions, licensing, consulting and administration). Payments relate to work performed, government fees, third-party fees and registered service charges.

Quoting and payment

We provide fixed, itemised quotes before any engagement. Government and third-party charges are disclosed and paid through to the relevant authorities. Services commence once the agreed invoice is settled.

Cancellation and refunds

• If we are unable to commence a service for any reason attributable to us, you are entitled to a full refund of all amounts paid.
• If you wish to cancel before work has begun, a full refund of fees less any non-refundable third-party charges already incurred (such as government fees or name reservation) will be issued.
• Once work has been performed or third-party fees incurred, those amounts are not refundable, but you may receive a credit for work not yet completed.
• Fees paid to governments, regulators, banks or other third parties are refundable only if and when those parties refund us.

How to request a refund

Email info@offshoremercantile.com with your client reference and the reason for the request. We respond within five business days and, where approved, issue refunds within fourteen business days to the original payment method where possible.

Contact

Queries about this policy can be sent to info@offshoremercantile.com.